EV-PV: EV charge points: Empowering Electric Vehicles

Getting a quote for your electric vehicle (EV) charger installation is a straightforward process. Follow these steps to ensure you get an accurate estimate:

1. Determine Your Needs: Identify whether you have an electric vehicle or a plug-in hybrid, or if you have one on order. Knowing the type of vehicle helps determine the most suitable charger.

2. Select a Charger: Choose the EV charger that appeals to you. Popular brands like Simpson & Partners, Andersen, and Hypervolt offer a variety of models. If you're unsure which one to pick, don't worry too much at this stage.

3. Request a Quote: Once you have a charger in mind, navigate to the website where you plan to make the purchase. Look for the "Contact Us" option, which is typically found at the top or within the product details section of the page.

4. Provide Necessary Information: Fill out the required forms with details such as your contact information, address, and any specifics about your home setup. This information helps the installer provide a more accurate quote.

5. Review and Confirm: After submitting your request, you'll receive a quote that outlines the installation costs. If you change your mind about the charger or need more advice, most services allow you to modify your choice before making any payment.

By following these steps, you can easily get a quote tailored to your specific needs and preferences.

The installation timeline for your EV charger typically ranges from one to four weeks. Several factors influence this timeline:

1. Remote Site Survey: Completing your remote site survey promptly helps speed up the process. We recommend doing this as soon as possible to avoid unnecessary delays.
2. Electricity Supply Upgrades: Sometimes, your local Distribution Network Operator (DNO) may need to perform upgrades to your electricity supply before installation can proceed. This step is crucial and can affect the overall timeframe.

Throughout the entire process, we keep you informed at every stage. For a smoother and quicker installation, ensure you complete the remote site survey quickly and stay updated on any required electricity supply upgrades.

By staying proactive and informed, you can help ensure your EV charger is installed without unnecessary delays.

In most cases, you won't need any upgrades to your electricity supply before installing an EV charge point. However, certain factors influence this requirement.

Key Considerations

1. Property’s Maximum Demand Estimate: This estimate is crucial in determining whether your current electrical setup is sufficient. Technicians will calculate this and notify the local Distribution Network Operator (DNO).

2. Size of the Main Fuse: If the main fuse in your property is too small to handle the increased load, an upgrade may be necessary. Your DNO will provide guidance on this matter.

3. Looped Supply: If your property shares an electrical supply with a neighboring property, known as a looped supply, you may require upgrades to ensure safe and efficient charging.

Notification and Coordination

• DNO Notification: Installers are required to inform the local DNO of any new EV charger installations. The DNO will assess the situation and determine if an upgrade is needed.
• Direct Contact: If an upgrade is required, the DNO will contact you directly to manage and implement the necessary changes.

Summary

While many properties do not need upgrades, it's essential to evaluate the above factors to ensure a seamless installation. Your local DNO will be instrumental in guiding and executing any required works.

When you receive a quote that's different from the price listed on our website, it's because every installation is unique. Here's a breakdown of why this happens:

1. Tailored Assessments: We conduct a comprehensive remote Online Site Survey to accurately assess your specific requirements. This ensures that we understand all the nuances involved in your installation.

2. Accurate Costing: Our website prices serve as a baseline, reflecting the minimum cost for each type of charger installation. However, these do not account for the individual details of your setup.

3. Customized Quotes: After evaluating your survey, we provide a personalised quote. It factors in site-specific considerations that weren’t obvious from the initial online price.

By following this approach, we aim to offer you a fair and honest quote, tailored to your unique situation.

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To determine our service and installation ratings, we rely on feedback from our customers through a comprehensive survey. This survey focuses on several critical aspects of their experience with our services.

Service Evaluation

We ask our customers to rate us based on the following service criteria:

• Customer Service Experience: How satisfied were they with the overall interaction with our customer service team?
• Office Interaction: Was the communication with our office staff professional and helpful?
• Communication Updates: Did they receive timely and accurate updates via email and SMS regarding their service?
• Claim Process: How smooth and efficient was the process for handling claims?

EV Charger Installation Assessment

For the installation ratings, we evaluate these key factors:

• Arrival Time of Engineer: Did our engineer arrive within the scheduled time frame?
• Professional Appearance: Was the engineer’s work attire appropriate and professional?
• Cleanliness of Equipment: Was the service vehicle clean and well-maintained?
• Quality of Installation: Did the installation meet the expected standards of quality and safety?
• Engineer Conduct: Was the engineer polite and courteous throughout the process?
• Site Cleanliness: Did the engineer leave the installation site clean and orderly?

By gathering detailed insights from these specific areas, we can accurately measure and improve our service and installation performance, ensuring a superior customer experience.